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      Monthly Archives: August 2014

      Independent Study Affirms Positive Impact for Hospitals and Healthcare Systems Utilizing Blackbaud CRM

      Benefits include increase in fundraising, cost reductions,
      improvements in workforce productivity, and improved data quality and reporting

      Charleston, S.C. (August 28, 2014) –Blackbaud, Inc. (Nasdaq: BLKB) today announced the results of a commissioned Total Economic Impact study conducted by Forrester Consulting on behalf of Blackbaud, quantifying the impact of Blackbaud CRM™ to hospitals and healthcare systems over a five-year period. Forrester’s interviews with the four existing customers and subsequent financial analysis found that a composite organization experienced an increase in funds raised, cost reductions, productivity improvements, better data quality, and the ability to create and track key performance indicators across all offices.

      Drawing on research associated with commercial CRM deployments, the study was constructed using Forrester’s Total Economic Impact (TEI) methodology providing a comprehensive view of the economic impact of purchase decisions related to nonprofit CRM technology. Although this study analyzed the economics of a multi-hospital healthcare system, the majority of benefits and costs will also apply to a single hospital.

      For this study, Forrester conducted interviews with representatives from four North America-based Blackbaud customers whose, composition, and software needs varied. The composite organization created from the results of these four companies has the following characteristics: a large US-based healthcare system consisting of 37 nonprofit hospitals plus another 23 ancillary sites, 35 separate 501c3 fundraising organizations, 35 separate data instances across multiple CRM vendors and a staff of 48,000 employees. Over a five year period, the composite organization experienced a 141 percent return-on-investment, and total cost savings and benefits of $10.6 million.

      According to the study, prior to deploying Blackbaud CRM, the interviewed hospital systems utilized various fundraising technologies to meet their fundraising objectives. However, all customers interviewed stated similar challenges with previous installations and felt these limitations caused long-standing issues, including the concern that annual fundraising levels were persistently hamstrung by legacy technology.

      Upon implementation, key benefits of Blackbaud CRM identified in the study include:

      • A lift in fundraising with Blackbaud CRM – after Blackbaud CRM is fully deployed, organizations should expect an annual improvement in fundraising levels
      • Cost reductions at subsidiary organizations – the deployment of Blackbaud CRM across a large healthcare system should allow subsidiary 501c3 fundraising offices to eliminate various site-specific technology costs
      • Improvements in workforce productivity – staff time savings are a result of three components: less time spent manually matching records, less time spent manually processing donor mail, and less time spent undertaking searches for data
      • Better information and reporting – Blackbaud CRM delivered time-saving new reports across the healthcare system, saving the staff between 1,000 and 2,000 hours per year
      • Create and track KPIs – while not quantified in this study, interviewees noted another important benefit of Blackbaud CRM; it allowed managers to have greater visibility over staff performance. Half of those interviewed also said it allowed them to more efficiently create and track key performance indicators (KPIs) across all offices.

      “We continue to concentrate our efforts on providing the absolute greatest value to our customers,” said Joe Moye, president of Blackbaud’s Enterprise Customer Business Unit.  “Part of this is to help our clients understand the impact of Blackbaud CRM solutions on their missions. Through these Forrester studies, we are able to leverage an industry expert, proven methodology, and external view to validate all the reasons organizations invest in Blackbaud technology.”

      Blackbaud CRM brings industry-leading fundraising, online applications, actionable prospect research and analytics, and multichannel direct marketing together in one platform to enable an integrated view of the constituent experience, across your organization.

      To learn more about Blackbaud CRM and to download the Forrester Total Economic Impact study, visit www.blackbaud.com/forresterstudy.

      About Blackbaud
      Serving the nonprofit and education sectors for more than 30 years, Blackbaud (NASDAQ:BLKB) combines technology and expertise to help organizations achieve their missions. Blackbaud works with more than 30,000 customers in over 60 countries that support higher education, healthcare, human services, arts and culture, faith, the environment, private K12 education, animal welfare and other charitable causes. The company offers a full spectrum of cloud-based and on-premise software solutions and related services for organizations of all sizes including: fundraising, eMarketing, advocacy, constituent relationship management (CRM), financial management, payment solutions, analytics, education solutions, and vertical-specific solutions. Using Blackbaud technology, these organizations raise more than $100 billion each year. Recognized as a top company by Forbes, InformationWeek, and Software Magazine and honored by Best Places to Work, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, the Netherlands, Ireland and the United Kingdom. For more information, visit www.blackbaud.com.

      Media Contact

      Nicole McGougan
      Blackbaud, Inc.
      843-654-3307
      media@blackbaud.com

      Forward-looking Statements
      Except for historical information, all of the statements, expectations, and assumptions contained in this news release are forward-looking statements that involve a number of risks and uncertainties. Although Blackbaud attempts to be accurate in making these forward-looking statements, it is possible that future circumstances might differ from the assumptions on which such statements are based. In addition, other important factors that could cause results to differ materially include the following: general economic risks; uncertainty regarding increased business and renewals from existing customers; continued success in sales growth; management of integration of acquired companies and other risks associated with acquisitions; risks associated with successful implementation of multiple integrated software products; the ability to attract and retain key personnel; risks related to our dividend policy and share repurchase program, including potential limitations on our ability to grow and the possibility that we might discontinue payment of dividends; risks relating to restrictions imposed by the credit facility; risks associated with management of growth; lengthy sales and implementation cycles, particularly in larger organization; technological changes that make our products and services less competitive; and the other risk factors set forth from time to time in the SEC filings for Blackbaud, copies of which are available free of charge at the SEC’s website at www.sec.gov or upon request from Blackbaud’s investor relations department. All Blackbaud product names appearing herein are trademarks or registered trademarks of Blackbaud, Inc.

      Blackbaud Integrates ResearchPoint with The Raiser’s Edge to Optimize Nonprofit Donor Cultivation

      Solution set now offers synchronization, deeper data access, browser ubiquity and more

      Charleston, S.C. (August 21, 2014) – In conjunction with a series of announcements emphasizing the company’s commitment to its flagship CRM solution, Blackbaud, Inc. (Nasdaq: BLKB) today announced The Raiser’s Edge®, its market-leading fundraising and donor management solution, has been fully integrated with Target Analytics® ResearchPoint™, the company’s cloud-based prospect research solution.

      ResearchPoint combines software, data and analytics to provide customers with a deeper view of their constituents, which helps them make smarter, data-driven fundraising decisions. Through this integration, The Raiser’s Edge customers can now leverage contact information, relationships and screening results across both systems – and seamlessly apply that data within their day-to-day fundraising process.

      “The Raiser’s Edge users require a wide-array of supporter insights and predictive intelligence, necessary to inform each interaction they have with a supporter – whether that be via an event, a direct mail, campaign, an email, or an on-site visit with a prospect,” said Richard Becker, president of Blackbaud’s Target Analytics division. “The seamless integration between The Raiser’s Edge and ResearchPoint will enable a consistent 360 degree view of a nonprofit’s supporters and prospects – holistically providing demographic & lifestyle characteristics, financial capacity, philanthropic behavior, and the predictive intelligence required for supporter relationship management and fundraising.”

      Key integration features include:

      • Integration via web services – the integration between The Raiser’s Edge and ResearchPoint becomes “browser agnostic”, allowing users flexibility in how they access and apply the software
      • Synchronization – ResearchPoint users can easily configure how integrated fields are viewed, updated, and exchanged between systems
      • Screening using best address – users can screen prospects in ResearchPoint using their most up-to-date contact information – taken directly from The Raiser’s Edge – as they need it
      • New data added to The Raiser’s Edge – with the addition of ResearchPoint, users of The Raiser’s Edge gain access to new attributes, and deeper levels of data for each constituent

      “We could not be happier to hear about this integration, because it offers powerful new capabilities and will significantly improve work productivity within our organization,” said Jaime Olinske, senior development researcher at University of Texas Arlington. “As a user of these solutions, I’m particularly excited because Blackbaud has completely eliminated the process of manually inputting data I want shared between these two systems.”

      Early into his tenure at Blackbaud, CEO Mike Gianoni, who joined the company in January, emphasized product optimization and innovation as a key priority for the company. Today’s announcement underscores Blackbaud’s commitment to continued platform improvement through key integrations that offer customers full-featured, productivity-enhancing solutions.

      More information: https://hello.blackbaud.com/ResearchPoint_RaisersEdgeIntegration.html

      About Blackbaud
      Serving the nonprofit and education sectors for more than 30 years, Blackbaud (NASDAQ:BLKB) combines technology and expertise to help organizations achieve their missions. Blackbaud works with more than 30,000 customers in over 60 countries that support higher education, healthcare, human services, arts and culture, faith, the environment, private K12 education, animal welfare and other charitable causes. The company offers a full spectrum of cloud-based and on-premise software solutions and related services for organizations of all sizes including: fundraising, eMarketing, advocacy, constituent relationship management (CRM), financial management, payment solutions, analytics, education solutions, and vertical-specific solutions. Using Blackbaud technology, these organizations raise more than $100 billion each year. Recognized as a top company by Forbes, InformationWeek, and Software Magazine and honored by Best Places to Work, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, the Netherlands, Ireland and the United Kingdom. For more information, visit www.blackbaud.com.

      Media Contact
      Nicole McGougan
      Blackbaud, Inc.
      843-654-3307
      media@blackbaud.com

      Forward-looking Statements
      Except for historical information, all of the statements, expectations, and assumptions contained in this news release are forward-looking statements that involve a number of risks and uncertainties. Although Blackbaud attempts to be accurate in making these forward-looking statements, it is possible that future circumstances might differ from the assumptions on which such statements are based. In addition, other important factors that could cause results to differ materially include the following: general economic risks; uncertainty regarding increased business and renewals from existing customers; continued success in sales growth; management of integration of acquired companies and other risks associated with acquisitions; risks associated with successful implementation of multiple integrated software products; the ability to attract and retain key personnel; risks related to our dividend policy and share repurchase program, including potential limitations on our ability to grow and the possibility that we might discontinue payment of dividends; risks relating to restrictions imposed by the credit facility; risks associated with management of growth; lengthy sales and implementation cycles, particularly in larger organization; technological changes that make our products and services less competitive; and the other risk factors set forth from time to time in the SEC filings for Blackbaud, copies of which are available free of charge at the SEC’s website at www.sec.gov or upon request from Blackbaud’s investor relations department. All Blackbaud product names appearing herein are trademarks or registered trademarks of Blackbaud, Inc.

      Blackbaud Named One of the 2014 Best Places to Work in South Carolina

      Blackbaud, a leading global provider of software and services for nonprofits, has been named one of the 2014 Best Places to Work in South Carolina for a fifth consecutive year.

      The Best Places to Work in South Carolina is sponsored by The South Carolina Chamber of Commerce, Best Companies Group and SCBIZ, and is dedicated to identifying and recognizing the state’s most innovative employers by evaluating companies’ achievements in employee engagement and satisfaction.

      Based in Charleston, South Carolina, Blackbaud has more than 2,800 employees globally with approximately 1,270 located in South Carolina and another 1,404 located in satellite offices throughout the United States and around the world — including Australia, Canada, the Netherlands, Ireland and the United Kingdom. The company is currently hiring in the areas of business services and administration, customer success, customer support, design and user experience, finance, human resources, IT and operations, marketing, product management, sales, services and consulting, and software engineering.

      For more information about careers at Blackbaud, visit www.blackbaud.com/careers.

      About Blackbaud
      Serving the nonprofit and education sectors for more than 30 years, Blackbaud (NASDAQ:BLKB) combines technology and expertise to help organizations achieve their missions. Blackbaud works with more than 30,000 customers in over 60 countries that support higher education, healthcare, human services, arts and culture, faith, the environment, private K12 education, animal welfare and other charitable causes. The company offers a full spectrum of cloud-based and on-premise software solutions and related services for organizations of all sizes including: fundraising, eMarketing, advocacy, constituent relationship management (CRM), financial management, payment solutions, analytics, education solutions, and vertical-specific solutions. Using Blackbaud technology, these organizations raise more than $100 billion each year. Recognized as a top company by Forbes, InformationWeek, and Software Magazine and honored by Best Places to Work, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, the Netherlands, Ireland and the United Kingdom. For more information, visit www.blackbaud.com.

      Forward-looking Statements
      Except for historical information, all of the statements, expectations, and assumptions contained in this press release are forward-looking statements which are subject to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Although Blackbaud attempts to be accurate in making these forward-looking statements, it is possible that future circumstances might differ from the assumptions on which such statements are based. Important factors that could cause actual results to differ materially from Blackbaud’s expectations expressed in this press release include the following: management of integration of acquired companies and other risks associated with acquisitions; general economic risks; uncertainty regarding increased business and renewals from existing customers; continued success in sales growth; risks associated with successful implementation of multiple integrated software products; the ability to attract and retain key personnel, including our new CFO; risks related to our dividend policy and share repurchase program, including potential limitations on our ability to grow and the possibility that we might discontinue payment of dividends; risks relating to restrictions imposed by the credit facility; risks associated with management of growth; lengthy sales and implementation cycles, particularly in larger organizations; technological changes that make our products and services less competitive; and the other risk factors set forth from time to time in the SEC filings for Blackbaud, copies of which are available free of charge at the SEC’s website at www.sec.gov or upon request from Blackbaud’s investor relations department. Blackbaud assumes no obligation and does not intend to update these forward-looking statements, except as required by law. All Blackbaud product names appearing herein are trademarks or registered trademarks of Blackbaud, Inc.

      Media Contact

      Nicole McGougan
      Blackbaud, Inc.
      843.654.3307
      media@blackbaud.com

      Catherine Cook LaCour Joins Blackbaud’s Executive Leadership Team as Vice President of Corporate Marketing

      Blackbaud Inc., a leading global provider of software and services for nonprofits, today announced that Charleston native Catherine Cook LaCour, will join the company’s Executive Leadership Team as vice president of corporate marketing. LaCour will now oversee Blackbaud’s global brand, corporate communications, public relations, event strategy, marketing services, and other strategic functions in order to catalyze new growth, accelerate innovation and deliver an outstanding customer experience.

      LaCour brings 18 years of leadership experience and a track record of business success to this role. Most recently, LaCour directed channel strategy for Blackbaud’s Enterprise Business Unit, while also serving as a member of the company’s Global Management Team. Before joining Blackbaud, LaCour was vice president of marketing and product management at Regent Education, a software provider in the higher education space, where she led branding, marketing, sales enablement and customer experience initiatives. Prior to Regent, she served in various other marketing leadership roles, including overseeing marketing and public relations practices for a consulting firm that served the public and private sector.

      LaCour has a Bachelor of Science from College of Charleston, a Master of Business Administration from American Graduate School of International Management, and currently sits on the College of Charleston Graduate School’s Advisory Board.

      About Blackbaud
      Serving the nonprofit and education sectors for more than 30 years, Blackbaud (NASDAQ:BLKB) combines technology and expertise to help organizations achieve their missions. Blackbaud works with more than 30,000 customers in over 60 countries that support higher education, healthcare, human services, arts and culture, faith, the environment, private K12 education, animal welfare and other charitable causes. The company offers a full spectrum of cloud-based and on-premise software solutions and related services for organizations of all sizes including:fundraising, eMarketing, advocacy, constituent relationship management(CRM), financial management, payment solutions, analytics, education solutions, and vertical-specific solutions. Using Blackbaud technology, these organizations raise more than $100 billion each year. Recognized as a top company by Forbes, InformationWeek, and Software Magazine and honored by Best Places to Work, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, the Netherlands, Ireland and the United Kingdom. For more information, visit www.blackbaud.com.

      Forward-looking Statements
      Except for historical information, all of the statements, expectations, and assumptions contained in this press release are forward-looking statements which are subject to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Although Blackbaud attempts to be accurate in making these forward-looking statements, it is possible that future circumstances might differ from the assumptions on which such statements are based. Important factors that could cause actual results to differ materially from Blackbaud’s expectations expressed in this press release include the following: management of integration of acquired companies and other risks associated with acquisitions; general economic risks; uncertainty regarding increased business and renewals from existing customers; continued success in sales growth; risks associated with successful implementation of multiple integrated software products; the ability to attract and retain key personnel, including our new CFO; risks related to our dividend policy and share repurchase program, including potential limitations on our ability to grow and the possibility that we might discontinue payment of dividends; risks relating to restrictions imposed by the credit facility; risks associated with management of growth; lengthy sales and implementation cycles, particularly in larger organizations; technological changes that make our products and services less competitive; and the other risk factors set forth from time to time in the SEC filings for Blackbaud, copies of which are available free of charge at the SEC’s website at www.sec.gov or upon request from Blackbaud’s investor relations department. Blackbaud assumes no obligation and does not intend to update these forward-looking statements, except as required by law. All Blackbaud product names appearing herein are trademarks or registered trademarks of Blackbaud, Inc.

      Media Contact

      Nicole McGougan
      Blackbaud, Inc.
      843.654.3307
      media@blackbaud.com

      The Blackbaud Index: Mid-year Results Show Overall Charitable Giving to Nonprofits Increased 1.6%

      The Blackbaud Index today reported that overall charitable giving to nonprofits increased 1.6% and online giving increased 8.0% for the first half of 2014 as compared to the first half of 2013. In addition, overall charitable giving grew 1.5% and online giving grew 8.7% for the three months ending June 2014 as compared to the same period in 2013.

      As reported in the recently released Charitable Giving Report, overall charitable giving grew 4.9% and online giving grew 13.5% for the full year 2013 compared to the full year 2012. Visit the interactive infographic to view highlights from the report.

      The Blackbaud Index provides the most up-to-date information on charitable giving today. Tracking more than $13 billion in US-based charitable giving, the Index is updated on the first of each month (or the next business day) and is based on a three-month moving average of year-over-year percent change. Featuring overall and online giving, the Index can be viewed by size and subsets of the nonprofit industry via an interactive online chart. The Index now features a fundraising benchmark calculator that allows users to easily chart their own results against the Index and historical data to provide a fuller view of charitable giving.

      To access The Blackbaud Index, subscribe to monthly email or text alerts, read about the methodology, or access special reports, visit www.blackbaud.com/blackbaudindex.

      In addition, The Blackbaud Index Canada, which tracks charitable giving to the Canadian nonprofit sector, today reported overall charitable giving decreased 6.8% and online giving increased 4.8% for the three months ending May 2014. The Canadian Index draws its data from 285 organizations that raise more than $700 million a year and can be accessed at www.blackbaud.ca/blackbaudindex.

      About Blackbaud
      Serving the nonprofit and education sectors for more than 30 years, Blackbaud (NASDAQ: BLKB) combines technology and expertise to help organizations achieve their missions. Blackbaud works with more than 30,000 nonprofit customers in over 60 countries that support higher education, healthcare, human services, arts and culture, faith, the environment, independent K12 education, animal welfare and other charitable causes. The company offers a full spectrum of cloud-based and on-premise software solutions and related services for organizations of all sizes including:fundraising software, online fundraising software, event fundraising software, eMarketing, social media, advocacy, constituent relationship management (CRM), analytics,financial managementand vertical-specific solutions for ticketing, school management, and more. For more information, visit www.blackbaud.com.

      Media Contact

      Nicole McGougan
      Blackbaud, Inc.
      media@blackbaud.com

      Forward-looking Statements
      Except for historical information, all of the statements, expectations, and assumptions contained in this news release are forward-looking statements that involve a number of risks and uncertainties. Although Blackbaud attempts to be accurate in making these forward-looking statements, it is possible that future circumstances might differ from the assumptions on which such statements are based. In addition, other important factors that could cause results to differ materially include the following: general economic risks; risks associated with our products and services capability to provide online giving experiences; risks related to uncertainty regarding market acceptance of products and services, including the adoption of online fundraising; risks associated with the capability of our products and services to aggregate data from multiple external sources and the ability to successfully use those aggregations, including those aggregations related to a unique Giving Footprint; the ability to achieve success in fundraising initiatives; risks associated with successful implementation of multiple integrated software products; delays or interruptions in hosted services; failure to securely collect, store and transmit personal information and the other risk factors set forth from time to time in the SEC filings for Blackbaud, copies of which are available free of charge at the SEC’s website at www.sec.gov or upon request from Blackbaud’s investor relations department. All Blackbaud product names appearing herein are trademarks or registered trademarks of Blackbaud, Inc.

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