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      Monthly Archives: July 2017

      Blackbaud Announces 2017 Second Quarter Results

       Recurring Revenue Represents Over 80% of Total; Subscriptions Revenue Tops 65%;
      Management Reaffirms 2017 Full-Year Financial Guidance

      Charleston, S.C. (July 31, 2017) – Blackbaud (NASDAQ: BLKB), the world’s leading cloud software company powering social good, today announced financial results for its second quarter ended June 30, 2017.

      “We’re delivering powerful, integrated solutions in the cloud that provide our customers with a modern and truly unified experience,” said Mike Gianoni, Blackbaud’s president and CEO. “This is quite unique in our industry. Blackbaud is an end-to-end partner that builds, integrates, implements and supports its solutions—no other company in this market offers a value proposition as extensive. Our cloud solutions are fueling strong financial performance, further improving the predictability and stability of our business by shifting us towards a subscription-based revenue model, and positioning us for a long runway of growth ahead. Subscriptions revenue represented 65 percent of total revenue, a new all-time high for us, and non-GAAP organic subscriptions revenue was strong, growing 17 percent this quarter.”

      Second Quarter 2017 Results Compared to Second Quarter 2016 Results:

      • Total GAAP revenue was $192.2 million, up 6.7%, with $158.2 million in GAAP recurring revenue, representing 82.3% of total revenue, and $125.3 million in subscription revenue, representing 65.2% of total revenue.
      • Total non-GAAP revenue was $192.5 million, up 5.8%, with $158.5 million in non-GAAP recurring revenue, representing 82.3% of total non-GAAP revenue, and $125.6 million in subscription revenue, representing 65.2% of total revenue.
      • Non-GAAP organic revenue increased 4.5%, non-GAAP organic recurring revenue increased 9.1%, and non-GAAP organic subscription revenue increased 16.7%.
      • GAAP income from operations increased 22.9% to $16.7 million, with GAAP operating margin increasing 110 basis points to 8.7%.
      • Non-GAAP income from operations increased 16.8% to $40.6 million, with non-GAAP operating margin increasing 200 basis points to 21.1%.
      • GAAP net income increased 23.2% to $11.2 million, with GAAP diluted earnings per share of $0.23, up $0.04.
      • Non-GAAP net income increased 18.5% to $25.8 million, with non-GAAP diluted earnings per share of $0.54, up $0.08.
      • Non-GAAP free cash flow was $31.8 million, an increase of $0.9 million.

      “We posted another solid quarter, which was in line with our expectations, and positions us well to achieve our full-year financial guidance and long-term aspirational goals,” said Tony Boor, Blackbaud’s executive vice president and CFO. “During the quarter, we completed the acquisition of AcademicWorks, adding exciting new scholarship management capabilities to our portfolio, and we also announced our intent to acquire JustGiving, which will expand our footprint in the peer-to-peer fundraising space.”

      An explanation of all non-GAAP financial measures referenced in this press release, including Blackbaud’s definition of non-GAAP free cash flow, is included below under the heading “Non-GAAP Financial Measures.” A reconciliation of the company’s non-GAAP financial measures to their most directly comparable GAAP measures has been provided in the financial statement tables included below in this press release.

      Recent Company Highlights:

      • Blackbaud acquired the market leading scholarship management platform, AcademicWorks™, extending its offerings for higher education, K-12, and corporate and foundation customers.
      • The company announced its intent to acquire United Kingdom-based fundraising services provider JustGiving™, whose online social giving platform has played a powerful role in the growth of peer-to-peer fundraising.
      • Blackbaud entered into a new credit facility on June 2 in the aggregate amount of $700 million as a result of successfully executing against the strategy Blackbaud laid out in 2014, causing the company to “outgrow” the existing credit facility.
      • Hundreds of private school professionals collaborated with peers on industry best practices, participated in over 90 hands-on training sessions, and heard from company executives during Blackbaud’s annual K-12 user conference.
      • Blackbaud has been added to Standard & Poor’s (S&P) MidCap 400 GICS (Global Industry Classification Standard) Application Software Sub-Industry index, underscoring its position as a leading innovative cloud company that is on a strong trajectory.
      • Blackbaud was recognized with several major awards and honors: The company was recognized on the Forbes America’s Best Mid-Size Employers 2017 list and Forbes Most Innovative Growth Companies 2017 list for a second consecutive year; CognitionX named Blackbaud’s modern, unique approach to social good-optimized Intelligence for Good™ “Best Use of AI for Charity”; and Raiser’s Edge NXT™ and eTapestry® were named “Leaders” on the 2017 FrontRunners quadrant for Nonprofit Donor Software.

      Visit for more information about Blackbaud’s recent highlights.

      Blackbaud announced today that its Board of Directors has declared a third quarter 2017 dividend of $0.12 per share payable on September 15, 2017 to stockholders of record on August 28, 2017. 

      Financial Outlook
      Blackbaud today reaffirmed its 2017 full-year financial guidance.

      • Non-GAAP revenue of $775 million to $795 million
      • Non-GAAP income from operations of $155 million to $163 million
      • Non-GAAP operating margin of 20.0% to 20.5%
      • Non-GAAP diluted earnings per share of $2.06 to $2.18
      • Non-GAAP free cash flow of $120 million to $130 million

      Blackbaud has not reconciled forward-looking full-year non-GAAP financial measures contained in this news release to their most directly comparable GAAP measures, as permitted by Item 10(e)(1)(i)(B) of Regulation S-K. Such reconciliations would require unreasonable efforts at this time to estimate and quantify with a reasonable degree of certainty various necessary GAAP components, including for example those related to compensation, acquisition transactions and integration, tax items or others that may arise during the year. These components and other factors could materially impact the amount of the future directly comparable GAAP measures, which may differ significantly from their non-GAAP counterparts.

      Conference Call Details

      What:           Blackbaud’s 2017 Second Quarter Conference Call
      When:          August 1, 2017
      Time:           8:00 a.m. (Eastern Time)
      Live Call:    877-616-0061 (domestic) or 719-325-4844 (international); passcode 780576.
      Webcast:     Blackbaud’s Investor Relations Webpage

      About Blackbaud
      Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada and the United Kingdom. For more information, visit

      Investor Contact: Media Contact:
      Mark Furlong Nicole McGougan
      Director of Investor Relations Blackbaud Public Relations
      843-654-2097 843-654-3307

      Forward-Looking Statements
      Except for historical information, all of the statements, expectations, and assumptions contained in this news release are forward-looking statements which are subject to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, including, but not limited to, statements regarding: expectations that certain aspects of our operations, financial results and financial condition will continue to improve, and expectations that we will achieve our projected 2017 full-year financial guidance and long-term aspirational goals. These statements involve a number of risks and uncertainties. Although Blackbaud attempts to be accurate in making these forward-looking statements, it is possible that future circumstances might differ from the assumptions on which such statements are based. In addition, other important factors that could cause results to differ materially include the following: management of integration of acquired companies; uncertainty regarding increased business and renewals from existing customers; a shifting revenue mix that may impact gross margin; continued success in sales growth; risks related to our dividend policy and stock repurchase program, including the possibility that we might discontinue payment of dividends; and the other risk factors set forth from time to time in the SEC filings for Blackbaud, copies of which are available free of charge at the SEC’s website at or upon request from Blackbaud’s investor relations department. Blackbaud assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

      All Blackbaud product names appearing herein are trademarks or registered trademarks of Blackbaud, Inc.

      Non-GAAP Financial Measures
      Blackbaud has provided in this release financial information that has not been prepared in accordance with GAAP. This information includes non-GAAP revenue, non-GAAP recurring revenue, non-GAAP gross profit, non-GAAP gross margin, non-GAAP income from operations, non-GAAP operating margin, non-GAAP net income and non-GAAP diluted earnings per share. Blackbaud has acquired businesses whose net tangible assets include deferred revenue. In accordance with GAAP reporting requirements, Blackbaud recorded write-downs of deferred revenue to fair value, which resulted in lower recognized revenue. Both on a quarterly and year-to-date basis, the revenue for the acquired businesses is deferred and typically recognized over a one-year period, so Blackbaud’s GAAP revenues for the one-year period after the acquisitions will not reflect the full amount of revenues that would have been reported if the acquired deferred revenue was not written down to fair value. The non-GAAP measures described above reverse the acquisition-related deferred revenue write-downs so that the full amount of revenue booked by the acquired companies is included, which Blackbaud believes provides a more accurate representation of a revenue run-rate in a given period. In addition to reversing write-downs of acquisition-related deferred revenue, non-GAAP financial measures discussed above exclude the impact of certain items that Blackbaud believes are not directly related to its performance in any particular period, but are for its long-term benefit over multiple periods.

      In addition, Blackbaud discusses non-GAAP organic revenue growth, non-GAAP organic revenue growth on a constant currency basis, non-GAAP organic subscriptions revenue growth and non-GAAP organic recurring revenue growth, which it believes provides useful information for evaluating the periodic growth of its business on a consistent basis. Each of these measures excludes incremental acquisition-related revenue attributable to companies acquired in the current fiscal year. For companies acquired in the immediately preceding fiscal year, each of these measures reflects presentation of full-year incremental non-GAAP revenue derived from such companies as if they were combined throughout the prior period, and it includes the non-GAAP revenue attributable to those companies, as if there were no acquisition-related write-downs of acquired deferred revenue to fair value as required by GAAP. In addition, each of these measures excludes prior period revenue associated with divested businesses. The exclusion of the prior period revenue is to present the results of the divested businesses within the results of the combined company for the same period of time in both the prior and current periods. Blackbaud believes this presentation provides a more comparable representation of its current business’ organic revenue growth and revenue run-rate.

      Non-GAAP free cash flow is defined as operating cash flow less capital expenditures, including costs required to be capitalized for software development, and capital expenditures for property and equipment.

      Blackbaud uses these non-GAAP financial measures internally in analyzing its financial results and believes they are useful to investors, as a supplement to GAAP measures, in evaluating Blackbaud’s ongoing operational performance. Blackbaud believes that these non-GAAP financial measures reflect the Blackbaud’s ongoing business in a manner that allows for meaningful period-to-period comparison and analysis of trends in its business. In addition, Blackbaud believes that the use of these non-GAAP financial measures provides additional information for investors to use in evaluating ongoing operating results and trends and in comparing its financial results from period-to-period with other companies in Blackbaud’s industry, many of which present similar non-GAAP financial measures to investors. However, these non-GAAP financial measures may not be completely comparable to similarly titled measures of other companies due to differences in the exact method of calculation between companies. Non-GAAP financial measures should not be considered in isolation from, or as a substitute for, financial information prepared in accordance with GAAP. Investors are encouraged to review the reconciliation of these non-GAAP measures to their most directly comparable GAAP financial measures.

      Blackbaud’s Intelligence for Good™ Leverages Advanced Analytics to Transform Data into Mission-Based Outcomes

      Download the press release

      Tech leader’s unrivaled AI-enabled analytics unleashes the power of big data for the social good community

      Charleston, S.C. (July 27, 2017) – Blackbaud (NASDAQ: BLKB), the world’s leading cloud software company powering social good, today reported that new AI-enabled analytics offerings are available to serve healthcare institutions, higher education institutions and nonprofits. This announcement comes just months after the company announced Intelligence for Good™, its unique approach to optimized intelligence for the social good community.

      “As we continue to rapidly innovate, it’s exciting to see customers take advantage of our advanced, AI-enabled analytics to make smarter decisions,” said Richard Becker, president of Blackbaud Target Analytics™. “Organizations are leveraging our intelligent solutions to transform data into high-impact predictive and prescriptive insight that turn their fundraising, advocacy and other interactions into more powerful outcomes.”

      Blackbaud Extends Analytics Capabilities within Industry-Leading Healthcare Solution

      Blackbaud has enhanced its industry-leading Patient Conversion Model™, which leverages proprietary donor data for advanced insight, to include new capabilities for population health management and patient marketing. The solution leverages a universal patient identifier for identity management resolution and offers a new suite of personal wellness and financial insight that enables both geographic-based prospecting and patient remarketing campaigns.

      For the healthcare and hospital market, identifying opportunities to positively affect the population health needs of the community is a primary objective of many hospitals. AI-enabled insight assures cost-effective outreach and audience-specific communication that both improve the population health and address the budget concerns of healthcare customers.

      “Our latest upgrade came with comprehensive data services wrapped in, allowing us to segment and identify potential donors based on demographics and predictive information like household income and whether they had children–information that helped us make smart decisions as we prepare for a capital campaign.” — Lauren Short, Annual Giving Manager at Riverside Healthcare 

      Blackbaud Introduces New Campus-Wide Solutions for Higher Education Institutions

      Blackbaud released a new Athletic Giving Model™ solution designed to help athletic departments raise more money through the expanded university community and athletic program supporters. “This is the first Target Analytics solution built specifically for athletic departments and booster clubs, expanding universities’ fundraising reach beyond alumni,” noted Becker.

      Colleges and universities have many campus visitors including prospective students, ticket buyers, athletics supporters and event-goers. With a dynamic and diverse set of individuals engaging with universities on a regular basis, higher education institutions are looking for intelligence that identifies visiting VIPs in real time so they can build relationships with potential donors. Blackbaud’s Alumni Analytics Solution enables on-demand wealth screenings and provides actionable insight for every campus visitor, putting the power of AI in the university’s hands.

      “Our major gift officers now believe that these predictive analytics can get them in the right living rooms, sitting with the right people who really want to make a difference by donating to the University.” —Margaret Williams, Director of Prospect Research for University of South Dakota Foundation

      New Solution Allows Nonprofits to Understand and Use Affluence Data to Grow Donor Base

      Blackbaud also recently introduced Affluence Insight™, a new donor segmentation and research tool, enabling the identification of annual, mid-level and major gift prospects. Designed for nonprofits, researchers and direct marketers, it provides detailed financial attributes and an affluence-driven segmentation system that combines giving behavior, demographics and financial information for high-value prospect identification.

      Affluence Insight offers the ability to use AI-powered analytics to identify high-value donor prospects and predict a prospect’s likelihood to give with unparalleled accuracy.

      “It’s important for us to show our leadership that the technology we have is helping us drive the mission and program further, such as allowing us to confidently reach every individual through their preferred channels. As we continue to ask what is possible within our organization, we are really relying on Blackbaud to help us determine what’s next, and I think the sky is the limit.” — Andy Schroeder, Director of Development for the Sisters of Charity

      For organizations driven to make smarter decisions faster, Blackbaud’s Intelligence for Good offers the market’s only set of fully social-good optimized intelligence capabilities, bringing together the power of AI, analytics, big data and expertise built on the world’s most robust industry-specific data set.

      For more information about Blackbaud’s latest Target Analytics solutions visit For more information about Intelligence for Good, visit

      About Blackbaud
      Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and relationship management, digital marketing, advocacy, accounting, payments, analytics, school management, grant management, corporate social responsibility, and volunteerism. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada and the United Kingdom. For more information, visit

      Media Contact
      Nicole McGougan
      Public Relations

      Forward-looking Statements
      Except for historical information, all of the statements, expectations, and assumptions contained in this news release are forward-looking statements that involve a number of risks and uncertainties. Although Blackbaud attempts to be accurate in making these forward-looking statements, it is possible that future circumstances might differ from the assumptions on which such statements are based. In addition, other important factors that could cause results to differ materially include the following: general economic risks; uncertainty regarding increased business and renewals from existing customers; continued success in sales growth; management of integration of acquired companies and other risks associated with acquisitions; risks associated with successful implementation of multiple integrated software products; the ability to attract and retain key personnel; risks associated with management of growth; lengthy sales and implementation cycles, particularly in larger organization; technological changes that make our products and services less competitive; and the other risk factors set forth from time to time in the SEC filings for Blackbaud, copies of which are available free of charge at the SEC’s website at or upon request from Blackbaud’s investor relations department. All Blackbaud product names appearing herein are trademarks or registered trademarks of Blackbaud, Inc.

      Blackbaud Moves Up Again in IDC Ranking of the Top 100 Cloud Software Vendors by Revenue

      IDC released its July 2017 Worldwide SaaS and Cloud Software Market Shares Report today, and since 2014 Blackbaud’s rank has moved up from 30 to 24.

      The worldwide software as a service (SaaS) and cloud software market grew by 27.0% in 2016, reaching $85.0 billion. Cloud software is the service enablement of products in all three primary software markets: applications as a service, system infrastructure software (SIS) as a service — which combines to form software as a service — and application development and deployment (AD&D) or platform as a service (PaaS). This IDC study examines the SaaS and cloud software market in 2016 and includes a list of the top 100 cloud software vendors by revenue.

      Download the July 2017 IDC Report: Worldwide Software as a Service and Cloud Software Market Shares, 2016: The Year of Multicloud

      Blackbaud Target Analytics to Showcase Latest AI-Enabled Innovations at #ApraPD2017

      As a year-round gold sponsor, Blackbaud Target Analytics™ is proud to be a part of the Apra Prospect Development 2017 Conference to share key insights and showcase its latest AI-enabled analytics offerings.

      Throughout a variety of sessions, Blackbaud speakers will showcase how the company’s advanced wealth and modeling capabilities put the power of full wealth screenings, net worth, discretionary spend, investment details, and predictive giving and major giving models in the hands of customers.

      Blackbaud speakers will also highlight how the company’s intelligent offerings provide customers the ability to identify planned gift prospects and major gift prospects, as well as how the AI-enabled analytics provides valuable insight into the three primary fundraising channels to help customers uncover their best prospects and convert them into major givers. Blackbaud sessions include: 

      Speed Dating for Prospect Development
      Speaker: Michael Quevli, Target Analytics Senior Consultant

      Who’s the boss? Large Shop Management
      Speaker: Melissa Bank Stepno, Target Analytics Practice Manager

      The long and Winding Road: Driving Analytics from Campaign Prospecting to Forecasting
      Speaker: Melissa Bank Stepno, Target Analytics Practice Manager

      Vendor session – From Alexa to Fundraising – Unpacking AI
      Speaker: Alan Dix, Target Analytics Sr. Solutions Manager
      Speaker: Anthony Pisano, Blackbaud Product manager

      Data Analytics Symposium:

      Secrets of Data Driven Nonprofits
      Speaker:  Steve MacLaughlin, Vice President of Data & Analytics

      A mix not to Miss: Blended Gifts
      Speaker: Lawrence Henze, Target Analytics Principal Consultant

      Build, Buy, Partner: Strategies to Optimize your Analytics Efforts
      Speaker: Alan Dix, Target Analytics Sr. Solutions Manager

      Apra is committed to serving, representing and advancing the professionals and practices that enable the philanthropic success of institutions that rely on fundraising for achieving their missions. The organization fosters a collaborative environment for sharing and discussion, while leading the development, dissemination and advancement of best practices, resources, thinking and trends. To learn more about Apra and its annual conference, visit

      Blackbaud Helps The First Tee Score Big!

      Blackbaud recently partnered with The First Tee to execute the design and build of its home office website, internal website, and the 172 chapter websites on WordPress.

      “We chose Blackbaud out of a dozen other companies. We wanted a partner that would pull us and get us farther with technology and they did that throughout the process from start to finish.” — Jennifer Weiler, Senior Vice President and Chief Development Officer of The First Tee

      The First Tee’s mission is to impact the lives of young people by providing educational programs that build character, instill life-enhancing values, and promote healthy choices through the game of golf. With 172 chapters across the country, The First Tee needed a website that chapter representatives could quickly access and update on the go. The organization partnered with Blackbaud to design a site that’s mobile friendly, mission focused, and easy to navigate.

      “Our experience working with Blackbaud was fantastic! From start to finish, what really stood out to us was the amount of research that went into the plan and strategy. We actually had metrics and research to back up why we placed things where, which was really beneficial.” — Lauren Taylor, Senior Communications Coordinator for The First Tee

      The First Tee really wanted to redesign their site so it was more mobile and user friendly. Chapters are focused on their mission and are usually on the golf course teaching kids and conducting programs and clinics.  They don’t necessarily have the time or expertise to update websites.

      “Blackbaud’s solution allows the chapters to focus on their mission at hand. We wanted to make the website engaging for site visitors and easy to use for the chapters so the coaches and volunteers could spend more time making a deeper impact on the communities they serve.” — Liz Hiers, Strategic Design Manager at Blackbaud                                                                                  Participant and coach tallying scores

      The First Tee aims to set students up for life and teach the skills that allow children to achieve their goals through after-school and in-school programs.

      To see the full story come to life, check out this short video:



      Campers learning the sportsmanship core value

      2017 Review of Blackbaud Financial Edge NXT Nonprofit Accounting Software

      2017 Rating: 5 Stars

      Financial Edge NXT from Blackbaud is best suited for mid-sized nonprofit organizations as well as government entities and NGO’s. Financial Edge is a 100 percent cloud-based application that can also be used from a smart phone or tablet.

      Financial Edge NXT offers a completely custom account structure, so users can create the chart of accounts that best suits their needs. Users can use the default structure or add additional segments as desired, with the ability to adjust segment length if desired. The default chart of accounts requires the use of two segments, but can handle up to ten segments in total, with a total length of 30 characters.

      Financial Edge handles a variety of transaction types, including all GL related activity including journal entries, AP and AR management, project, and grant and endowment management, consolidation management. Users can also create recurring invoices, process credit memos, create invoices, post charges, payments, and donations, and process purchase orders.

      Financial Edge NXT offers a standard Budget Management module, along with Advanced Budget Management. Users can create current year budgets, as well as budgets for any fiscal year. Users can also create multi-year future budgets, and users can easily lock created budgets to avoid any changes. Budgets can be created using multiple methods, including regular data entry, equal distribution across budget periods, or distributing budget totals by percentage. Users can also easily copy budgets from one year to another, making edits as needed. The Advanced Budget Management module offers additional budgeting capabilities such as the ability to create cross-fiscal year budgets. The product also offers the ability to create what-if scenarios when data is entered, to see how any transaction can affect the budget.

      Donation tracking can be handled through Blackbaud’s Raisers Edge donor management module. Available separately from Financial Edge NXT, Raisers Edge integrates with Financial Edge, allowing nonprofits to easily manage all donor activities including donations, campaigns, gift and pledge tracking, and even wealth screen activities.

      Financial Edge NXT offers Project, Grant and Endowment Management, allowing users to easily track all grant or project related activity at a separate level. Users can also create budgets at the program level, and can easily access fund balances for each project or grant. The application also contains self-balancing fund capability to ensure that all funds remain balanced. An Allocation Management module handles both direct and indirect allocations as well as reallocations.

      Financial Edge NXT offers multi-level security, with administrators able to assign system access by group or by individual, with security access assigned to individual projects, accounts and even reports.

      Financial Edge NXT offers users excellent reporting capabilities, with a variety of report templates included in the product. All reports are customizable, and the product offers additional reporting tools such as pivot reports, dashboards, and the visual chart organizer. Financial Edge NXT also offers excellent financial reporting, with the ability to create consolidated reports that cross a variety of funds. Users can opt to use Crystal Reports to create from-scratch custom reports if desired. Financial Edge NXT also creates nonprofit specific reports including FASB 117 and GASB 34. All reports can be exported to Microsoft Excel and Word or saved as a PDF.

      Financial Edge NXT offers an extensive selection of completely integrated modules which include GL, Project, Grant & Endowment Management, Budget Management, Reports, Allocation Management, Consolidation Management, Fixed Assets, Advanced Budget Management, F9 Reporting, AP, AR, Accounting Queue, WebInvoicing and Web Purchasing, Accounting Forms, Payroll, Point of Sale, Cash Management, Cash Receipts, and Purchase Orders. Application Programming Interface (API) capability is available in Financial Edge NXT as well, boosting the product’s capability to integrate with a variety of third-party applications. In addition, integration with other Blackbaud applications extends system functionality considerably.

      The Blackbaud Support website offers a variety of support tools including access to the Blackbaud Knowledgebase, How-To Documentation, the Blackbaud Community, which is a user’s forum, and FAQ’s. Users can also download any software upgrades from the Blackbaud website, as well as manage any current subscriptions. The Contact Us option provides users with a quick way to access product support, along with chat or tweet support options. A toll-free number is available to access support during regular business hours. A variety of tutorials are available for users to access, and both eLearning and onsite training options are available, as are on-demand videos and online classes

      Financial Edge NXT from Blackbaud is optimally designed for mid-sized nonprofit organizations and government entities. A scalable, completely integrated product, integration with a variety of Blackbaud tools and applications increased program functionality considerably. Those interested in Financial Edge NXT should request a product demo and follow-up with Blackbaud to obtain a custom quote for their organization.

      2017 Rating: 5 Stars

      Article originally published by CPA Practice Advisor on July 20, 2017

      Blackbaud “Tops Off” New World Headquarters

      In building construction “topping out” or “topping off” is a builder’s rite of passage traditionally held with the last beam or its equivalent being placed atop or within a structure during construction. Recently, the contractors finished placing the final piece of steel and celebrated this milestone with a “Topping Out” ceremony and lunch for everyone working on the new Blackbaud headquarters project.

      “It was good to take a moment and recognize everyone for their hard work and commitment to deliver this project on time for all the employees of Blackbaud,” said Jon Olson, senior vice president and general counsel. 

      Construction began last Fall and is expected to be completed in phases. Phase one of the new campus is planned for completion in early 2018 and will be located at the intersection of Fairchild Street and Central Island Street. The new campus and buildings will include: innovative ideation and collaboration spaces, a game room, ergonomic work stations, a coffee and tea bar, a modern cafeteria sourcing local food, a fitness center and creative outdoor sporting, meeting and event spaces.

      “We have planned our new headquarters to be an enjoyable workplace, and one that cultivates collaboration, promotes disruptive innovation, and inspires employees to reach their full potential. We continue to drive the project forward and want to thank our partners for their dedication,” Olson added.








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      Blackbaud Congratulates IAAM on New Groundbreaking African American Genealogy Center

      Today during a ceremony at Blackbaud Headquarters, International African American Museum (IAAM) announced the launch of The Center for Family History – an unprecedented national research center solely dedicated to celebrating and researching African American genealogy making it a one-of-a-kind, unprecedented research center.

      IAAM’s CEO Michael Boulware Moore welcomed guests, board members, supporters, and members of the media. He spoke to the project’s momentum and its status, as well as the updated timeline of late 2019, early 2020 grand opening and launch of the anticipated museum.

      “While the IAAM in total, will paint a broader picture of African American history, the Center for Family History will help individuals discover their own personal strands of that history. It promises to be an extremely powerful place that will change lives forever.” – Michael Boulware Moore, President and CEO of IAAM 

      Toni Carrier, IAAM’s new program developer for The Center told guests in attendance how the center will focus on genealogy education, original research, community archiving, public outreach and collections, and assist with DNA testing. Carrier, a nationally recognized genealogist, conducted research on Michelle Obama’s ancestry.

      “I’m honored and humbled to be able to lead this project at IAAM. This project helps assist families with learning where their family’s journey started and helps families to discover, honor, and preserve their history for future generations.” – Toni Carrier, IAAM Program Developer for The Center

      Blackbaud is proud to support IAAM and announced last June its $1 million gift to help bring the project to fruition. Blackbaud CEO and IAAM board member, Mike Gianoni, collaborates with Moore and his team as they create and bring forward an important institution in the Lowcountry that will benefit visitors no matter where they are geographically.

      Learn more about the International African American Museum at


      45 hospital and healthcare executives outline the hospital of the future

      One hundred years from now, hospitals will be nearly unrecognizable as care moves to the outpatient setting and organizations integrate artificial intelligence, telemedicine and other IT applications to care for patients outside the walls of their institution.

      Forty-five healthcare executives, including five from hospital C-suites, describe the key trends disrupting the traditional hospital and how institutions can prepare for the future. Regardless of perspective, the key trends arising in their responses time and again include:

      • Reserving hospitals for truly acute care patients
      • Monitoring patients at home with telemedicine applications
      • Retail clinics and the rise of consumerism
      • Designing the process for enhanced patient experience
      • Collaboration between all stakeholders to improve health

      Here is what 45 healthcare executives had to say about the hospital of the future. Responses are organized by category — hospital CEOs and executives, physicians, health IT leaders, consultants and healthcare firms and organizations — and in alphabetical order within each category.

      Health IT leaders

      President of Blackbaud Healthcare (Charleston, S.C.): “The hospital of the future is a place that is completely designed around the individual and the preferences of healthcare consumers. Successful healthcare organizations of the future will tailor service delivery models, patient engagement, brand strategies and philanthropic support efforts based on prescriptive and predictive analytics that tell them who key consumers and supporters are as well as how to reach them and how to keep them engaged. This focus on the individual creates an environment that coincides with the individual needs and behaviors of potential consumers, current patients and donors. Healthcare organizations that thrive will know everything about their market — not only as an aggregate group but down to the individual as well.

      Understanding all social, demographic, geographic and behavioral risk factors round out the complete picture of buying preferences and overall health. The hospitals of the future will capitalize on this information and create targeted engagement strategies that maximize these consumer analytics on an ongoing basis.”

      Excerpt originally featured in an article written by Laura Dyrda and published by Becker’s Hospital Review on July 17, 2017. Read the full article at

      UGA Achieves Record-Breaking Fundraising Growth with Blackbaud CRM

      University of Georgia (UGA) selected Blackbaud CRM to create a unified view of all constituent communications and activities. Its goal was to support strategic planning and management, and increase efficiency using a single, cohesive system. Upon implementation in 2013, UGA has the ability to track and measures fundraising activity across the entire organization with greater insight into overall fundraising capacity of constituents. The solution also enables advanced coordination of fundraising efforts and increased visibility into the overall communications plan.

      “Adopting Blackbaud CRM throughout the campus has helped us to redefine business processes and work more efficiently than ever before — UGA finished its 2017 fiscal year by setting new fundraising records again with four consecutive years of record-breaking fundraising. Four years after implementing, we have doubled our revenue from our preceding eight-year average. The results speak for themselves.”  — Derek Clark, Senior Director of Advancement Services at University of Georgia.

      Recently completing its fourth year using the solution to manage its fundraising programs, UGA experienced the following benefits from fiscal year 2014 to 2017 attributable to Blackbaud CRM:

      • A fundraising lift of $18.9 million
      • 94% growth in fundraising
      • 22% compound annual growth rate
      • 192% return on investment (ROI)
      • Avoided labor costs of $3.4 million and IT costs of $400,000

      Read UGA’s full story: Media Fact Sheet: Fundraising skyrockets at UGA.  For more information about Blackbaud CRM for higher education institutions, visit  or email

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