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      NEW! Guidebook to Becoming a Lean Organization

      For decades, manufacturing companies have employed lean principles to decrease waste and increase efficiency and quality. Although Toyota is often credited as the birthplace of the lean movement, lean thinking began with the Ford Motor Company during the early days of mass production over one hundred years ago. Fast forward to today, and you’ll find a diverse array of organizations, from manufacturing to governmental agencies to nonprofits, are all implementing lean principles.

      Public and social sector organizations alike are under ever-increasing pressure to do more with limited resources. Today’s tough funding and regulatory environment is driving the need for innovative approaches that can reduce overhead and increase service to our communities and funders. You may be surprised to learn that lean has found a whole new life in governmental entities, nonprofits, and other service enterprises, where it has been successfully implemented for more than a decade.

      Blackbaud’s new Guidebook to Becoming a Lean Organization, you’ll discover how lean thinking can help you reduce waste, improve the efficacy of your program delivery, and empower employees through innovation. You’ll also learn to avoid the top reasons that lean initiatives fail.


      Blackbaud Announces Membership in CECP: The CEO Force for Good

      Blackbaud is pleased to announce it is now a member of CECP, a CEO-led coalition that believes a company’s social strategy — how it engages with key stakeholders including employees, communities, investors and customers —determines company success.

      “As a company on the leading edge of developing innovative solutions for maximum impact in the social good space, Blackbaud is a powerful example of business levering its core strengths to be a ‘Force for Good,’” said Daryl Brewster, CEO, CECP. “CECP is proud to welcome Blackbaud to its coalition of CEOs committed to finding solutions to the world’s most pressing problems.”

      Blackbaud’s core mission is to provide cutting-edge technology that enables social good organizations to have a greater impact and collaborates with leading companies like fellow CECP member Microsoft to accomplish this. In addition to now joining CECP, Blackbaud has demonstrated its commitment to building a better world through the company’s role as a Founding Partner of the #GivingTuesday movement and as a member of organizations such as the Giving Institute and Shared Value Initiative. At the World Economic Forum in 2017, Blackbaud collaborated with the Gates Foundation, Social Progress Imperative and UN Foundation to convene hundreds of leaders to accelerate cross-sector collaboration toward advancing social impact.

      We also deeply believe in giving back through our own corporate social responsibility programs. In 2018, Blackbaud is once again participating in the Fortune/U.S. Department of State Global Women’s Mentoring Partnership, which matches emerging women leaders from all over the world with members of Fortune’s Most Powerful Women Leaders for a four-week-long program. Blackbaud runs a robust employee volunteering program in which 86% of employees worldwide participate – far above the 31% corporate volunteer average. And we give back to our communities through programs such as Camp Blackbaud, which engages underserved youth in STEM education and our Community Matters grant program run by local employee committees, which engages our colleagues in each Blackbaud location to learn about the good work organizations in their communities are doing and teaches them what it means to be grantmakers.

      “It’s incredibly important to me that Blackbaud’s business model includes both developing best-in-class technology solutions and services to advance the social economy and demonstrating its commitment to giving back as a company,” said Mike Gianoni, president & CEO of Blackbaud. “I am honored to join this coalition of fellow CEOs working to create a better world through business, and look forward to taking advantage of the strategic counsel and expertise that CECP can provide to push us even further.”

      Blackbaud’s Mark Furlong Recognized by IR Magazine 2018 Awards

      Last night, the IR Magazine Awards – US honored excellence in the investor relations profession at Cipriani Wall Street in NYC. We are excited to share that Blackbaud’s Director of Investor Relations Mark Furlong was named this year’s Rising Star for his fresh thinking and unique approach that has greatly elevated Blackbaud’s reputation with investors.

      Since the annual event first launched in 1996, tens of thousands of analysts and investors have voted in the surveys behind the awards. The result: vital benchmarking information on which companies do the best IR.  Over the last two decades the awards program has expanded to recognize more aspects of investor relations, particularly the contributions of senior management, as well as to identify the best IR by sector. More information about the awards, categories and how winners are chosen, visit

      Congrats to all the deserving winners at this year’s IR Magazine Awards!

      NEW eBook! “CSR 2020: Experts Looks Ahead”

      Today, the practice of CSR has matured to include strategic philanthropy, employee volunteerism, cause marketing, disaster response, peer-to-peer fundraising, nonprofit board service, and even incorporating social responsibility into core business practices and offerings.

      This new ebook, “CSR 2020: Experts Look Ahead,” examines not only all the ways in which CSR has been evolving, but what companies will need to do in the next few years as expectations continue to increase. It compiles perspectives from thought leaders on topics such as employee engagement, human social responsibility, shared value, impact measurement and the SDGs and more who have successfully charted a course through these areas and are helping inform the continued paths forward.

      Chapters and Expert Authors Include:

      1. Why Business Should be a Force for Good in Society
        – Daryl Brewster, CEO, CECP
      2. Realizing The Power Of Shared Value
        – Justin Bakule, Executive Director, Shared Value Initiative
      3. Why “Human” Must Replace “Corporate” – The Case for Human Social Responsibility
        – Rachel Hutchisson, VP Corporate Citizenship & Philanthropy, Blackbaud
      4. The Untapped Potential of Employee Volunteer Programs
        – Danielle Holly, CEO, Common Impact
      5. Developing Human Capital Through Nonprofit Board Service
        – Alice Korngold, CEO, Korngold Consulting
      6. The Future of Our Communities Require Strategic, Long-term Disaster Philanthropy
        – Robert G. Ottenhoff, President & CEO, Center for Disaster Philanthropy
      7. The Future Of Cause Is…Embedded
        – David Hessekiel, President & Founder, Cause Marketing Forum
      8. Elevating Employee Voice With Social Fundraising
        – Jerry Needel, President and General Manager, Blackbaud Consumer Solutions
      9. Impact & the SDGs: Join the Global Conversation
        – Michelle DiSabato, Lead Impact Advisor, Blackbaud Impact Advisory Services

      We hope their perspectives will serve as a catalyst to help you engage your company in the journey toward a results-focused, holistic CSR program. Download the ebook at

      Associate-Centered CSR: Giving Back Takes the Form of Creativity Kits

      Giving back can take so many forms. Whether it’s through hands-on, onsite, or skills-based volunteerism, individuals and teams can invest in their communities in many meaningful ways.

      Last month, Blackbaud hosted an annual kick-off meeting in Charleston, SC. Approximately 600 of Blackbaud’s employees spent a few days planning, learning, and networking with colleagues. For the second year in a row, we integrated an onsite volunteer project into this event to strengthen the connection between the event’s attendees, comprised mostly from our sales and marketing teams, and the customers we serve every day.

      This year’s project, the assembly of 800 activity kits, benefited children’s health organizations in cities where Blackbaud has offices – MUSC Children’s Hospital and the RMHC Charleston , Riley Hospital for Children in Indianapolis, Dell Children’s Medical Center in Austin and Boston Children’s Hospital.  Activity kits, like the ones our colleagues assembled, help children who are waiting for medical treatment or siblings accompanying them to pass the time, making an otherwise stressful or scary experience a little less so.

      The team at Boston Children’s Hospital “Throughout the year, our child life specialists create opportunities for families to look beyond the tubes, machines, and medicines to celebrate as they would at home. The kid crafts help children take their mind off the present issue they are being faced with and provides them with a therapeutic outlet.”

      We focused on kits for origami, bracelet making, and coloring books, asking our people to compile the supplies in each kit for children to be able to work with. Child life departments for most children’s hospitals typically have a list of kits they prefer along with the supplies needed to assemble them, and our goal was to feed that supply.

      Bert Harkins, VP of Sales Enablement, who leads the execution of the kick-off meeting, had this to say about the service project. “An amazing feature of Blackbaud’s kick-off each year is that we include a service project on our agenda. The near-100% participation that we get on these activities and the positive feedback we receive for including them demonstrates the dedication that our people have to the mission delivery of our customers.”

      Allston Leland, a senior solutions consultant and kick-off attendee, was the first person to participate and his enthusiasm was contagious. Allston reflected on this project after completing dozens of kits and said, “I loved having volunteer service incorporated into kick-off. What we do at Blackbaud supports the work that amazing social good organizations do throughout the world, and having a service project with tangible deliverables really helps strengthen that bond between what we do day to day and the greater good we support.”

      Associate-Centered CSR: Spreading Holiday Cheer throughout Blackbaud Communities

      Giving back continues to spur on the Blackbaud team, and this past holiday season was no exception.

      For the 15th year, our Charleston-based site participated in Trident United Way’s Day of Caring.  More than 500 employees volunteered for 35 projects at 22 nonprofits across the Lowcountry of South Carolina.  Annual participation continues to grow — through more volunteers, projects, and partner organizations — showing just how much service is central to our values.

      Shannon Emery, community manager, spent the day at Lowcountry Orphan Relief, leaving her with a better understanding of how the organization turns mission into action.   “It’s not always glamorous, and sometimes it will break your heart, but each and everything that is done is done with reason – to make the world a better place.”  Service is a great way for our people to see, up close, what nonprofits face every day, bringing that knowledge back into the office and into their world.

      Meanwhile, the Blackbaud team in Austin partnered with Austin Ridge Riders, Keep Walnut Creek Wild and Keep Austin Beautiful for its Fall Service Day.  “The team spent the entire day cleaning up trails, removing invasive species, planting native species, and improving conditions at Walnut Creek Metropolitan Park. It was a memorable event that allowed team members to connect with one another in ways that can’t be experienced in the office. We partnered with these organizations to educate our colleagues and expand their network of nonprofit organizations in the Austin area,” said Justin Womack, one of our internal volunteerism leads.

      Volunteering isn’t just reserved for our employees at Blackbaud’s “bricks and mortar” locations.  Our CSR team actively works with our remote employees to connect them with colleagues in their communities through service.  Pallavi Paranjape, a remote employee from Raleigh, NC, hosted a volunteer day for fellow Blackbaud employees in that community. “Not only did we get to hang out and get to know each other better, we also got an opportunity to give back to an amazing organization, the Food Bank of Central & Eastern North Carolina. Together, our group sorted 8,250 lbs of donated food into 11 pallets that will provide 6,947 meals to food insecure households. Our little group of remote Blackbaud employees will be making this a recurring event!”

      At another location, in Cambridge, MA, the team partnered with Victims’ Rights Law Center for the 11th year to make the holidays brighter for a family in need.  They assisted a family of asylees from Central America with donations of toys, a gaming system, and household essentials.   Our colleague, Kirk Tretheway, who managed the campaign, had this to say, “Every year, coordinating our Season of Giving project reminds me that there is a wonderful spirit of generosity, empathy, kindness, and support in our company and beyond, and I am glad to have the opportunity to be a part of it!”

      Customers Name Financial Edge NXT 2018 Top Rated Accounting Software

      Blackbaud is pleased to share that Financial Edge NXT has been awarded a 2018 Top Rated Badge for Accounting, Tax and Budgeting Software by TrustRadius, a trusted review site for business technology. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores. They are not influenced by analyst opinion, the vendor’s company size, popularity, site traffic, or status as a TrustRadius customer.

      Commonly cited pros across this year’s award-winning products were accuracy, reporting capabilities, and an easy-to-use interface. Specifically for tax tools, reviewers highlighted comprehensive tax code integrations and good customer support.

      “Financial Edge NXT is a cloud-based software that supports the general ledger accounting and reporting needs globally for our organization. It is user-friendly in the form of being accessible to users anywhere via multiple platforms. Prior to being cloud-based, this was not a possibility.” — Phil Sonnenberg, Director of University Advancement Finance/WSU Foundation Controller Read Phil’s full review of Financial Edge NXT

      “We are using Financial Edge NXT in our philanthropy department. It addresses the problem of our finance department not tracking project balances and expenditures.” — Kim Howes, Philanthropy Operations Manager Read Kim’s full review of Financial Edge NXT

      Learn more about Financial Edge NXT at

      #WEF2018 “Creating Visions for a Shared Future”

      Four days, six feet of snow, 24 miles walked, 54,970 steps taken, 79 floors climbed, 60+ business cards exchanged, six panels, five interviews, three roundtables, and countless passionate, dedicated individuals “committed to improving the state of the world”.  While this summarizes my first World Economic Forum (WEF), it does not nearly begin to demonstrate the depth of learning, connections, and inspiration that made up my week in Davos, Switzerland last week.   

      Every year, the World Economic Forum brings together global leaders across the public, private and social sectors. It’s an awe-inspiring group, but what is more inspirational is the purpose: WEF was created as an opportunity to find creative solutions and drive progress on some of the world’s most challenging problems. At Blackbaud, we’re honored to be a part of the conversation and grateful for the opportunity to represent the voices of the approximately 35,000 customers we serve in this community. It was a privilege – and responsibility I don’t take lightly –  to be able to voice some of the concerns and priorities our customers have shared with me while at Davos, and an honor to be seated alongside some of them present in person. 

      The theme of WEF2018 centered on building a shared future in a fractured world. In a world experiencing significant global challenges and uncertainty, forces that unify and create space for conversation, collaboration and dialogue are vital.  And, that’s what WEF offered up this week.  A place where people listened more than they talked, where dialogue and discourse was had with a mind towards solution, not towards the problem, and where the Social Development Goals (SDGs) continue to be a north star in our efforts to do good. 

      As the world’s leading cloud software company powering social good, we at Blackbaud believe that achieving the SDGs will take not just tremendous commitment, good will and innovation, but also something we, as a community, don’t talk about as much: a strong social economy, the space where social good is produced regardless of which sector it originates from. We are focused on three critical pillars to help strengthen the social economy so it can drive social impact at the levels of efficiency and effectiveness necessary to accomplish the SDGs: unleashing the power of data, pursuing radical collaboration, and catalyzing individual impact. 

      These themes were central to nearly every conversation I participated in over the week.  

      Our ability to harness and leverage data was a hot topic.  In many of the discussions, it was highlighted as the main component missing from the work being done to date. With so much good work being done by organizations, institutions and individuals around the world every day, we urgently need ways to measure impact of these efforts on the SDGs  This is exactly why Blackbaud has integrated the Global Goals taxonomy into our products, so that so that organizations and corporations pursuing social good can actually map outcomes against this shared roadmap, and we can gain deeper insight into the many different ways that these ambitious goals for good are being tackled. 

      Second, the necessity of being radically collaborative was brought to stark light for me. When we come together, we can find real, meaningful opportunities for progress.  It’s still apparent that across much of the social good community, we’re still working in silo’s versus in a holistic connected way.  Duplication plus fragmentation plus an overlap of agendas is making achieving truly meaningful progress difficult. The SDGs are not a menu, they are roadmap.  That’s why I believe and have spoken passionately about the fact that the path to achievement of the SDGs hinges on radical collaboration.  There is a powerful and revolutionary role for collaboration to drive our growth, and in fact, the SDGs were designed to “encourage cross-sectoral, holistic approaches”.  By coming together as a social good community and working across SDGs, we are more likely to make a deep impact in achieving these ambition goals by 2030. 

      There was also a lot of discussion around how we as a social good community can effectively engage communities (local, regional, or even national) and catalyze their impact. Today’s individual change-makers are passionate about doing good and come to the table with their own ideas.  They are not looking for organizations and corporations to define their priorities, and institutions and corporations are working to find better, more scalable ways to listen and engage. The most powerful, motivating, action driving conversations were those that brought the discussion down from 35,000 feet to what is actually needed at “ground zero.”  I was particularly reminded of this when I participated in The Day in the Life of a Refugee, a simulation experience hosted by the Crossroads Foundation.  I spent 45 minutes experiencing a minuscule of the stress, fear, anger, and anxiety that the over 65 million refugees worldwide experience over the (average of) 25 years they are displaced.  At the end, they asked each participate to write down specific actions we each could take to make a difference.  As a Board Member of the Women’s Refugee Commission, I found this experience to be an extraordinary way to bring the cause to light.  

      This is just one example of the many “ground zero” experiences and conversations that Davos delivered.  Davos brings together people and organizations from every structure type, nation, passion – and when we come together, we can find real, meaningful opportunities for progress.  But of course, this is always true, whether at Davos or not.  And, while inspiring, the energy and insight of the past week represent just a tiny fraction of energy and insight spanning the global social good community.  So, I’m returning more energized than ever to listen, engage and collaborate with the incredible community of change agents for social good we have the honor of working with.   

      NEW! CFO Playbook: Three Roles of the Mission-Infused Nonprofit CFO

      As the leader of an organization’s finance function, the nonprofit CFO makes a critical contribution to overall mission success. While this has always been an understated reality, it is especially important in today’s climate as organizations work to meet short- and long-term challenges in an extremely competitive and constantly evolving world. In 2018, nonprofit CFOs will face many short-term and long-term challenges: new regulations, smaller budgets, and the perpetual challenge to do more with less.

      Blackbaud’s new CFO playbook “Three Roles of the Mission-Infused Nonprofit CFO” begins to identify best practices and guiding questions that drive finance and mission success through defining the three major roles of the mission-infused nonprofit CFO:

      ●   The Builder — The builder is driven to construct a sustainable financial structure and business model that meets mission needs, goals, and aspirations over time. Such mission success represents the lasting legacy of the nonprofit CFO.

      ●   The Strategist — To ensure that the fiscal year financial and mission stories go as planned (or better than planned), the CFO cannot be a passive bystander; they must be an active participant. The role requires a proactive, strategic decision-maker who moves the organization along the path to mission and financial success.

      ●   The Cultural Trendsetter — Some say the nonprofit CFO is the loneliest job in the organization. The expectation is that the role exists to cut operations down to size and achieve bottom-line goals regardless of all the good work the organization does. However, this perception doesn’t have to be the reality; it doesn’t even have to be the perception.

      This guidebook is written with the hope that its reader will consider what the connection between mission and finance means, as well as define and implement the strategies that result in better organizational outcomes. If the ultimate goal of the nonprofit sector is to positively impact society—whether through advocacy, arts, direct service, education, healthcare, public policy, research, and social services—the nonprofit CFO must have a seat at the mission table.

      Download the CFO playbook at to discover all the tools you need to become the latest edition of the nonprofit CFO.



      Blackbaud Named to Forbes Best Employers for Diversity 2018

      Blackbaud has been named as a leading employer for diversity by Forbes – America’s Best Employers for Diversity 2018.  Blackbaud was ranked in the IT, Internet, Software & Services category alongside 15 other comparable tech companies such as Intuit, Google, Salesforce, Amazon, Microsoft, and PayPal.  The list is a ranking of 250 employers across all industries in the United States, based on surveying thousands of employees and examining employer diversity policies, as well as diversity in executive suites and on boards. View the full listing at and additional background information regarding the survey can be found here: Statista: The Best Employers for Diversity 2018.

      Blackbaud’s diversity program has been a focused and growing effort over the last two years. Our initiatives span education, awareness, recruitment, empowerment, community involvement and financial support. Some recent examples include: The recent launch of affinity groups; unconscious bias training; diversity audits and benchmarking; partnering with United Negro College Fund (UNCF) for the STEM Innovation Summit; Blackbaud Executive Women’s Summit and Blackbaud Women in Tech events; third party partnerships (ex. Fortune mentoring programs); participation as an executive board member for the SC Lowcountry Business Leadership Network focused on hiring and retaining disabled employees.



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